Descripción
Business English 1: Effective Communication Skills
DURACION
25 Horas
DESTINATARIOS:
Estudiantes iniciados en el proceso de aprendizaje del idioma inglés.
Metodología
El Business English 1: Effective Communication Skills se imparte en la modalidad a distancia bajo metodología de aprendizaje E-Learning. La acción tutorial se desarrollará completamente a través del Campus Virtual de la Plataforma.
El Modelo de formación a distancia está basado en una combinación de una acción tutorial constante y autoaprendizaje mediante recursos didácticos multimedia e interactivos.
Según lo anterior, la formación a distancia se basa en un modelo de formación que no requiere la presencia física del alumno en una clase o centro de formación tradicional. Esto le permite compatibilizar el aprendizaje con otras actividades.
Además, el alumno es quien establece sus horarios, el ritmo y el lugar de realización del curso, aunque dentro del Plan de Trabajo establecido.
El autoaprendizaje es necesario a través del estudio y el trabajo individual.
Más información sobre el sistema de bonificación
Formación bonificada
https://cursos-bonificados.aulaformacion.org/formacion-bonificada/
Fundación Estatal para la Formación en el Empleo (FUNDAE) y el sistema de bonificación
https://www.fundae.es/empresas/home/como-bonificarte
PROGRAMA
01. Answering the phone
· Holding the line · Receiving
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Receiving a call and asking to hold and transferring to someone.
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02. Handling a Complaint
· Managing a Complaint · Apologizing |
How to handle a customer’s complaint, the necessary vocabulary to give solutions to a conflict in a business situation.
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03. Calling a Meeting
· Agreeing a date and place for a meeting · Deciding the participants · Online of the agenda
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How to call participants for a business meeting and agreeing in the place and time as well as some necessary information to be brought to the meeting. |
04. Solutions for a delayed shipment
· Calling a supplier for a delayed shipment. · Arranging deadlines with a top dates. · Calling a supplier for a delayed shipment. · Explaining the inconveniences of receiving a specific shipment out of time.
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How to speak to a supplier and negotiate an alternative delivery time due to a delayed shipment |
05. Talking to a supplier
· Making business with our supplier · Asking for new items
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Conversations with our suppliers and solving problems |
06. Delivery Problems and their Solutions
· Complaint for a late delivery. · Reschedule a delivery
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Maybe you have some problems with a late delivery or you need to reschedule it because of different situations |
07. Transferring a call
· Answering a call. · Transferring to another person if resent · Receiving a message if absent |
Answering a phone and transferring a call if the person is available or in other case taking a message. |
08. Making Business
· Contacting after a convention · Talking about business · Signing a deal
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Situation when you contact someone you interested in. You probably met that person at a fair or a convention and you to try to close a deal. |
09. Promote a new product or service of yours
· Calling a customer to advertise a new product. · Trying to reach someone you need to talk to.
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You may call a company and try to reach a difficult customer. You may probably want to talk about a new product or service of yours.
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10. Writing e-mail in business English
· Structure of an e-mail in a professional environment · Important phrases used in a business email. · Being polite and natural.
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In this section we will deal with the structure of an email and the most common phrases that are used in a professional situation in business English. We will also have a very complete glossary of the phrases that can be used in many possible situations.
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11. At Immigration and Customs
· Arriving in a foreign country. · Dealing with custom authorities. · Being asked at the airport
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Conversations at an airport. Being asked questions by the customs authorities.
Vocabulary involved. |
12. Leaving the airport
• Asking how to leave the airport and getting into the city. • Means of transportation to be taken at the airport |
Vocabulary and possible conversations to ask about means of transportations and ways of getting into the city from the airport |