¡Oferta!

Business English 1: Effective Communication Skills

210,00 

 

Duración: 25 horas
Metodología: online
Convocatoria: Abierta, comienzo inmediato

Este curso se imparte a través del sistema de Bonificaciones de la FUNDAE.

Descripción

PresentaciónPrograma

Business English 1: Effective Communication Skills

DURACION

25 Horas

DESTINATARIOS:

Estudiantes iniciados en el proceso de aprendizaje del idioma inglés.

Metodología

El Business English 1: Effective Communication Skills se imparte en la modalidad a distancia bajo metodología de aprendizaje E-Learning. La acción tutorial se desarrollará completamente a través del Campus Virtual de la Plataforma.

El Modelo de formación a distancia está basado en una combinación de una acción tutorial constante y autoaprendizaje mediante recursos didácticos multimedia e interactivos.

Según lo anterior, la formación a distancia se basa en un modelo de formación que no requiere la presencia física del alumno en una clase o centro de formación tradicional. Esto le permite compatibilizar el aprendizaje con otras actividades.

Además, el alumno es quien establece sus horarios, el ritmo y el lugar de realización del curso, aunque dentro del Plan de Trabajo establecido.

El autoaprendizaje es necesario a través del estudio y el trabajo individual.

Más información sobre el sistema de bonificación

Formación bonificada
https://cursos-bonificados.aulaformacion.org/formacion-bonificada/

Fundación Estatal para la Formación en el Empleo (FUNDAE) y el sistema de bonificación
https://www.fundae.es/empresas/home/como-bonificarte

PROGRAMA

 

01. Answering the phone

·         Holding the line

·         Receiving

 

Receiving a call and asking to hold and transferring to someone.

 

02.   Handling a Complaint

·         Managing a Complaint

·         Apologizing

How to handle a customer’s complaint, the necessary vocabulary to give solutions to a conflict in a business situation.

 

03.   Calling a Meeting

·          Agreeing a date and place for a meeting

·         Deciding the participants

·         Online of the agenda

 

How to call participants for a business meeting and agreeing in the place and time as well as some necessary information to be brought to the meeting.
04.   Solutions for a delayed shipment

·         Calling a supplier for a delayed shipment.

·          Arranging deadlines with a top dates.

·         Calling a supplier for a delayed shipment.

·         Explaining the inconveniences of receiving a specific shipment out of time.

 

How to speak to a supplier and negotiate an alternative  delivery time due to a delayed shipment
05. Talking to a supplier

·         Making business with our supplier

·         Asking for new items

 

 

Conversations with our suppliers and solving problems
06.   Delivery Problems and their Solutions

·         Complaint for a late delivery.

·          Reschedule a delivery

 

 

Maybe you have some problems with a late delivery or you need to reschedule it because of different situations
07.   Transferring a call

·         Answering a call.

·          Transferring to another person if resent

·         Receiving a message if absent

Answering a phone and transferring a call if the person is available or in other case taking a message.
08.   Making Business

·         Contacting after a convention

·          Talking about business

·          Signing a deal

 

Situation when you contact someone you interested in. You probably met that person at a fair or a convention and you to try to close a deal.
09.   Promote  a new product or service of yours

·          Calling a customer to advertise a new product.

·         Trying to reach someone you need to talk to.

 

 

You may call a company and try to reach a difficult customer. You may probably want to talk about a new product or service of yours.

 

 

 

 

 

 

10.   Writing e-mail in business English

 

·          Structure of an e-mail in a professional environment

·         Important phrases used in a business email.

·          Being polite and natural.

 

In this section we will deal with the structure of an email and the most common phrases that are used in a professional situation in business English. We will also have a very complete glossary of the phrases that can be used in many possible situations.

 

11.   At Immigration and Customs

·          Arriving in a foreign country.

·         Dealing with custom authorities.

·         Being asked at the airport

 

 

Conversations at an airport. Being asked questions by the customs authorities.

Vocabulary involved.

12.   Leaving the airport

     Asking how to leave the airport and getting into the city.

• Means of transportation to be taken at the airport

Vocabulary and possible conversations to ask about means of transportations and ways of getting into the city from the airport